Privacy Policy

Last Updated: May 19, 2025

Introduction

Grand Lake Self Storage LLC (“we,” “our,” or “us”) operates the website located at [website address] (“Site”). This Privacy Policy describes how we collect, use, and disclose information when you use our Site or services, including when you rent storage units or set up subscription payments online.

We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

When you use our Site or services, we may collect the following personal information:

  • Full name
  • Home and/or business address
  • Email address
  • Phone numbers (home and cell)
  • Driver’s license number and state
  • Payment information
  • Storage unit information and preferences
  • Account login credentials (if you create an account)

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on our Site
  • Date and time of your visit
  • Click patterns

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and manage your storage unit rentals
  • Set up and process subscription payments
  • Communicate with you about your rental agreement and payments
  • Send important notices and updates regarding our services
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and protect our legitimate business interests

Payment Information

When you make payments online, your payment information is processed by secure third-party payment processors. We do not store complete credit card numbers on our servers. All payment transactions are encrypted using industry-standard SSL technology.

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

  • With service providers who perform services on our behalf (such as payment processors, website hosting providers, and email service providers)
  • When required by law or to respond to legal process
  • To protect our rights, property, or safety, or the rights, property, or safety of others
  • In connection with a business transfer, such as a merger, acquisition, or sale of assets
  • With your consent or at your direction

We do not sell your personal information to third parties.

Cookies and Similar Technologies

Our Site uses cookies and similar technologies to enhance user experience and collect information about how visitors use our Site. You can manage your cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For storage unit rentals, we typically retain information for the duration of your rental agreement and for a reasonable period thereafter as required for legal, tax, or business purposes.

Children’s Privacy

Our Site and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Legal Basis for Processing (for EEA Users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information will depend on the specific information concerned and the context in which it is collected, including:

  • Performance of a contract (for example, to provide you with storage services)
  • Compliance with legal obligations
  • Our legitimate business interests
  • Your consent, where applicable

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Grand Lake Self Storage LLC
320 Miami Erie Cir.
St. Marys, OH 45885
Phone: 419-733-9612
Email: nkogge@yahoo.com

Specific Disclosures for California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) regarding your personal information.

Specific Disclosures for Nevada Residents

Nevada residents may opt out of the sale of their covered information as defined under Nevada law.

This Privacy Policy was last updated on May 19, 2025.